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How does the warranty process work?

How Does the Laptop Warranty Process Work?

Sep 28

Introduction

When you invest in a laptop, you’re not just buying a device—you’re purchasing peace of mind that your machine will function as expected. One of the most critical protections you get with a laptop is its warranty. But how exactly does the warranty process work, and what happens if you miss buying an extended warranty at the time of purchase?

The good news is that with Online I.T Hub, you can still purchase a genuine extended warranty later, even for out-of-warranty laptops. As an authorized partner of HP and Lenovo, Online I.T Hub provides original manufacturer warranties with complete trust and transparency.

What Is a Laptop Warranty?

A laptop warranty is a service contract offered by the manufacturer that promises free or subsidized repair and replacement services for a certain period of time. Most new laptops come with a standard 1-year manufacturer’s warranty that covers hardware defects and limited support.

Beyond this standard coverage, you can buy an extended warranty, which lengthens your protection and often includes additional features such as accidental damage protection (ADP).

The Warranty Process Explained

To understand how the warranty process works, let’s break it down step by step:

1. Purchase of the Warranty

  • When you buy a laptop, it comes with a default manufacturer warranty.

  • You can purchase an extended warranty at the time of buying your laptop or later through an authorized partner like Online I.T Hub.

  • Even if your machine is out of warranty, Online I.T Hub allows you to buy extended warranty packages that restart your coverage.

2. Registration & Activation

  • Once purchased, the warranty details are registered with the manufacturer (HP or Lenovo).

  • Online I.T Hub ensures your warranty is digitally updated on the official HP or Lenovo portal within 5–7 business days.

  • No physical paperwork is required—your coverage can be verified online anytime.

3. Raising a Service Request

  • If your laptop develops an issue, you contact the manufacturer’s customer support (HP or Lenovo).

  • Provide your product details and warranty information, which the support team can verify online.

  • Depending on the issue, you may receive troubleshooting assistance, or an engineer will be assigned for onsite/repair service.

4. Onsite Support or Service Center Visit

  • For eligible warranty claims, certified engineers visit your location (onsite warranty) or you may be directed to an authorized service center.

  • Repairs are carried out using genuine parts supplied by HP or Lenovo.

5. Resolution & Follow-Up

  • Once repaired, your laptop is tested and returned to you.

  • The warranty remains active until the end of the coverage period, ensuring continued peace of mind.

Conclusion

Understanding the warranty process is essential to protect your investment. From the moment you purchase a laptop until the end of its lifespan, having warranty coverage saves you from costly repairs and offers peace of mind.

With Online I.T Hub, you don’t have to worry if you missed buying a warranty earlier. As an authorized partner of HP and Lenovo, they provide original extended warranties that can be purchased even for out-of-warranty laptops. The process is quick, digital, and reliable.

Whether you’re an individual or a business managing multiple IT assets, Online I.T Hub is your trusted one-stop solution for IT products, services, and genuine warranty coverage.

 

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