Refund is applicable if:

• Order was cancelled before fulfilment as per the Cancellation policy
• Order was successfully returned as per Return policy

Please read the respective policies carefully to understand deductions that may apply on your refund requests.

For a refund to happen, following process is followed:

• Return product reaches our warehouse / location for inspection.
• Inspection validation (takes ~3 working days)
  

Genuine compliance to return policy? If Yes, Refund eligible, else Refund ineligible.
Eligible refund once approved goes for payment settlement & realization. The entire process can take 10-15 days on average.

We endeavor to initiate [approved] refunds within 3 working days. Further, it may take additional 3-7 working days for the banks & financial institutions to process the payment.

If approved:

Your refund will be credited automatically to your original method of payment within 10 business days.

Very important points:

• Restocking fee of 5% may be applied as applicable in case on cancellations/returns. For dispatched items, the fee may be 10% and logistic charges on actuals in case of RTO.
  
• If the payment was made through our payment gateway, then it will be refunded in the original method of payment. We cannot alter this.
  
• In case of BANK TRANSFER and COD orders, refunds will be processed only in buyers bank account with NEFT/RTGS.
  
• Refunds in any case usually take a working week to reflect in bank account. We appreciate your understanding and patience in this matter.
  
• You will be notified by our support team when refund has been initiated by us.
  
• In case of any refund discrepancies, we may request you to share with us your bank statement and/or follow up with your bank.
  
• In any case, refund amount will not be more than the original order amount or product value as on the date of transaction. ONLINE I.T HUB will not be liable to compensate for refunds or returns that originate due to its partner ecosystem including suppliers, logistics aggregators, marketplaces & payment gateways.
• ONLINE I.T HUB will not be responsible for delays due to any technical glitches or reasons whatsoever beyond the control of the organization, including those on the part of our partners and vendors engaged in the transaction and related operations.
  
• You can always contact us for concerns, and we will be happy to assist.