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SKU - UB4X9E (This is Email Delivery)

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Overview

The HP Care Pack UB4X9E is a dependable warranty extension plan for the HP Neverstop Laser MFP 1200nw Printers, designed to provide reliable support and long-term protection. This plan extends the standard warranty to a total of 3 years, including 2 years of onsite support, where HP-certified technicians visit your location to diagnose and resolve hardware issues.

The Care Pack covers parts, labor, and repairs with genuine HP components, ensuring consistent printer performance and reducing unexpected repair costs. With Next Business Day response, users benefit from fast troubleshooting and minimal downtime, keeping operations smooth and efficient.

The UB4X9E Care Pack is ideal for small businesses, home offices, and professionals who rely on high-volume, uninterrupted printing. By combining convenience, expert service, and comprehensive protection, this Care Pack safeguards your investment and provides peace of mind, ensuring that your HP Neverstop Laser MFP 1200nw continues to deliver optimal performance throughout its extended service period.

Specification

Benefits

• Extended Protection – Extends warranty coverage to 3 years for long-term reliability.

• Onsite Service – Includes 2 years of onsite support, with HP-certified technicians visiting your location.

• Quick Response – Next Business Day response ensures minimal downtime and smooth operations.

• Cost Efficiency – Covers parts, labor, and repairs using genuine HP components at no additional cost.

• Reliable Performance – Maintains consistent printing quality and device efficiency throughout the service period.

• Convenience – Service is delivered directly at your site, no need to ship the printer.

• Peace of Mind – Protects your investment against unexpected breakdowns or hardware issues.

• Trusted Support – Backed by HP’s global service network for professional and dependable assistance.

Features

• Remote Diagnosis and Support – HP experts quickly identify and troubleshoot issues remotely, saving time.

• Next Business Day Onsite Support – Certified HP engineers visit your location the next business day for fast issue resolution.

• Replacement Parts and Materials – Includes all necessary parts and materials, using genuine HP components.

• Onsite Unit Exchange – If required, HP provides an onsite unit exchange to keep operations running smoothly.

• Efficient Escalation Management – Complex issues are prioritized for faster resolution.

• Coverage on All HP Components – Protects all HP hardware components for the full duration of the plan.

• 2 Years of Onsite Coverage – Ensures enhanced support during Years 2 and 3 of ownership.

• Available in India – Localized service delivery ensures reliable and timely support.

Terms and Conditions

1. Onsite Support

   • To avail onsite support, please log a complaint at the HP Service Toll-free number 1800-258-7170.

   • HP-certified engineers will visit your location to provide assistance.

2. Warranty Coverage

   • The warranty extension covers all hardware parts, except the battery, adapter, and physical damage (unless Accidental Damage Protection is included).

   • With Accidental Damage Protection (ADP), coverage extends to all hardware parts and physical damage, excluding the battery and adapter.

3. Care Pack Certificate

   • Customers will receive a Care Pack certificate from HP within 2–3 business days of order confirmation.

   • This certificate validates your warranty extension.

4. Service Provider

   • Services will be provided by HP, ensuring professional support and assistance throughout the Care Pack duration.

5. Exclusions
   HP’s service, support, and warranty commitments do not cover claims arising from:

   • Improper use, inadequate site preparation, or unsuitable environmental conditions.

   • Non-compliance with HP’s operational guidelines.

   • Unauthorized modifications, improper maintenance, or calibration not performed by HP or its authorized partners.

   • Issues caused by non-HP software or products that affect HP systems under support.

   • Malware or malicious software (e.g., viruses, worms) not introduced by HP.