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SKU - UC4X5E (This is Email Delivery)

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Overview

The HP Care Pack UC4X5E is a comprehensive warranty extension designed for HP Neverstop Laser 1xxx Series Printers. This plan upgrades the standard warranty, offering coverage from Year 1 through Year 5, with the benefit of 4 years of onsite support. With onsite service, an HP-certified technician visits the customer’s location to diagnose and resolve hardware issues, ensuring minimal downtime and convenience.

The plan covers parts, labor, and repairs, reducing unexpected service costs and providing reliable protection throughout the printer’s lifecycle. By extending support to five years, businesses and home users gain long-term assurance for their investment, while enjoying professional help whenever technical issues arise.

 The UC4X5E Care Pack is particularly beneficial for users who rely heavily on their HP Neverstop Laser printer for everyday operations, as it ensures fast response, expert service, and consistent performance without the hassle of shipping or lengthy repair delays.

Specification

Benefits

• Extended Coverage – Protects your printer for up to 5 years, beyond the standard warranty.

• Onsite Service – Get 4 years of onsite support, with HP-certified technicians coming directly to your location.

• Cost Savings – Covers parts, labor, and repairs, reducing unexpected service expenses.

• Minimized Downtime – Quick and professional service ensures smooth printing operations with less disruption.

• Expert Assistance – Access to trained HP technicians for reliable problem resolution.

• Peace of Mind – Long-term protection safeguards your investment and ensures consistent printer performance.

• Convenience – No need to ship your printer for service; support is provided at your workplace or home.

• Better Productivity – Keeps your HP Neverstop Laser printer running efficiently, supporting uninterrupted business or personal tasks.

Features

• Remote Diagnosis and Support – HP experts can identify and troubleshoot issues remotely, saving time and ensuring quicker fixes without unnecessary delays.

• Next Business Day Onsite Support – A certified HP technician will arrive at your location the next business day to provide service, reducing downtime and keeping your operations running smoothly.

• Replacement Parts and Materials – All required parts, labor, and materials are included, ensuring repairs are completed with genuine HP components at no additional cost.

• Efficient Escalation Management – Complex issues are quickly escalated within HP’s support system, guaranteeing faster resolutions and minimized disruption to your printing needs.

• Coverage on All HP Components – Full protection extends to all HP hardware components of the printer, ensuring comprehensive support throughout the service duration.

• Onsite Unit Exchange – If required, HP provides a quick exchange of your unit onsite, ensuring uninterrupted workflow.

• Peace of Mind for 5 Years – Extended warranty coverage up to 5 years provides long-term reliability and protection for your investment.

• Available in India – This Care Pack is designed specifically for customers in India, with localized support and service delivery.

Terms and Conditions

1. Onsite Support

   • To avail onsite support, please log a complaint at the HP Service Toll-free number 1800-258-7170.

   • HP-certified engineers will visit your location to provide assistance.

2. Warranty Coverage

   • The warranty extension covers all hardware parts, except the battery, adapter, and physical damage (unless Accidental Damage Protection is included).

   • With Accidental Damage Protection (ADP), coverage extends to all hardware parts and physical damage, excluding the battery and adapter.

3. Care Pack Certificate

   • Customers will receive a Care Pack certificate from HP within 2–3 business days of order confirmation.

   • This certificate validates your warranty extension.

4. Service Provider

   • Services will be provided by HP, ensuring professional support and assistance throughout the Care Pack duration.

5. Exclusions
   HP’s service, support, and warranty commitments do not cover claims arising from:

   • Improper use, inadequate site preparation, or unsuitable environmental conditions.

   • Non-compliance with HP’s operational guidelines.

   • Unauthorized modifications, improper maintenance, or calibration not performed by HP or its authorized partners.

   • Issues caused by non-HP software or products that affect HP systems under support.

   • Malware or malicious software (e.g., viruses, worms) not introduced by HP.